• +91 8897208298
  • contact@caarefoundation.org
  • India

Privacy Policy


This Terms of Use (“Agreement”) is drafted in conformity with the Information Technology (Intermediaries Guidelines) Rules, 2011 specified under the Information Technology Act, 2000 in order to regulate the terms and conditions of usage and access to Website (defined hereinafter); Application (defined hereinafter) and the Services (defined hereinafter). No physical or digital signature is necessitated in order to validate this Agreement.

In this Agreement, the Website and the Application shall be collectively referred to as “CAARE Platform”.

Caare Telemedicine Foundation (“CAARE”, “we”, “us” or “our”) is a pioneering, technology-powered integrated healthcare aggregator service provider with a unique model enabling delivery of the complete spectrum of healthcare services utilizing its virtual platform and/or the mobility platform The various health and wellness services offered through CAARE Platform include Telemedicine (“CAARE App”), Home Visit Doctors / Nurses / Physiotherapists; Diagnostics Sample Collection at Home, Home Delivery of Medicines, Hospital Admission Facilitation to C2C Network hospitals and such other services as may be provided from time to time (“Services”). You may use our website https://caarefoundation.org/ (“Website”) or our mobile application CAARE (“Application”) to avail our Services.

The Services offered through CAARE Platform are subject to the following terms and conditions:


  1. The Services provided by CAARE includes health and wellness services at the doorstep of the customers and convenience through multiple platforms including the internet, mobile and telephone (“Third Party Service Providers”).

Services offered through CAARE Platform are subject to the terms of our Website /Application, policies [i.e. Terms of Use, Privacy Policy, Cancellation and Refund Policy etc.] (“Policies”) available at our Website and Application. By contacting CAARE for the Services or availing the Services or by registering with us, now or in the future, you (“you”, “your”, “yourself” or “user”) signify that you will be subject to the rules, guidelines, policies, terms and conditions applicable to such Service, and they shall be deemed to be incorporated into this Agreement and shall be considered as part of this Agreement.

  1. This Agreement applies to every user who uses or accesses the Services of CAARE. It also applies to any legal entity which may be represented by you under actual or apparent authority.
  2. This Agreement applies to all Services offered by CAARE, collectively with any additional terms and condition that may be applicable to the specific service used/accessed by you. In the event of a conflict or inconsistency between any provision of the terms and conditions mentioned herein with those of the particular service, the provisions of the terms and conditions applicable to such specific services shall prevail.
  3. The Policies are subject to modifications, at the sole and absolute discretion of CAARE. Further, CAARE may from time to time formulate new policies for availing all or any of the Services. The most current version of the Policies will supersede all previous versions. Changes to the Policies or addition of new policies shall be notified on the Website / Application. CAARE may also intimate the changes to the Policies, through e-mail, messages and / or post, as per the details provided by you. Please make sure that you provide a valid email-id, mobile number and contact information and you update it as and when there is a change. CAARE does not intend to transfer Personal Information (defined hereinafter) without your consent to third parties who are not bound to act on CAARE behalf unless such transfer is legally required. Similarly, it is against CAARE policy to sell Personal Information collected online without consent. You understand that your use of the Services after any changes to the Policies or addition of new policies constitutes your acceptance to be bound by the most recent version of the Policies. If the Policies (including changes and additions thereto) are not acceptable to you, you have the absolute right to terminate your Account by writing to us at contact@caarefoundation.org or by reaching us at +91 8897208298.

For the purpose of this Term, “Personal Information” means any information that may be used to identify an individual, including, but not limited to, a first and last name, a home or other physical address and an email address or other contact information, whether at work or at home.


  1. We believe in providing simple and easy access to our Services. There may be few generic Services that you may use without registering and creating an account on the Website / Application for availing the Services provided by CAARE.However, there are other features and Services which will require you as a user to register and create an Account on the Website / Application (“Account”) by providing certain required information.
  2. Upon creation of Account, CAARE shall send you a user ID and password to the email address provided by you to access the Services. When creating your Account, it is mandatory that you provide us with complete, authentic and accurate information. It is your duty to keep your Account and password secure and confidential and you shall be solely responsible for any activity that occurs through your Account. If you would like the support for the Services other than the support we generally provide to other users of the Services without charge, you may enroll for customer support in accordance with the terms specified therein. Upon the creation of the Account, it is deemed that you have accepted all the terms and conditions of this Agreement by free consent.
  3. CAARE may share all or part of user’s information, including but not limited to, Personal Information in good faith and belief that access, use, preservation or disclosure of such information is reasonably necessary to satisfy any applicable law, regulation, legal process, such as court order, or a request by law enforcement or governmental authorities.
  4. You, hereby, expressly consent to receive communications and newsletters from CAARE through text messages and e-mails. You can unsubscribe / opt-out from receiving communications and newsletters from CAARE at any time by following the procedure set forth in the Website / Application.

Any feedback you provide to this Website /Application shall be considered to be non-confidential. CAARE shall be free to use such information on an unrestricted basis. Further, by submitting the feedback, you represent and warrant that:

  1. Your feedback does not contain any confidential or proprietary information of you or of any other third party.
  2. CAARE is not under any obligation of confidentiality, express or implied, with respect to the feedback; and
  3. You are not entitled to any compensation or reimbursement of any kind from CAARE for the feedback under any circumstances.
  4. If the user provides any false information or CAARE has reasonable grounds to believe that such information is untrue, inaccurate, not current or incomplete, CAARE shall have full rights to suspend or terminate user’s Account and deny any and all current or future use of the Services.
  5. You can always choose to unregister or delete your Account by writing to us at contact@caarefoundation.org or by reaching us at +918897208298.


  1. If you register on CAARE, you will be required to choose a password and username. You are responsible for maintaining the confidentiality of your password and account information and are fully responsible for all activities that occur under your Account. You concur to:
    • immediately notify CAARE of any unauthorized use of your Account or any other breach of security; and
    • ensure that you properly sign off from the Account after each visit and/or use of Services. CAARE cannot and will not be responsible for any loss or damage resulting from your failure to comply with these conditions.
  2. You shall be held responsible for any losses incurred by CAARE or any third party user due to unauthorized use of your Account which is a consequence of the user’s inability to secure his / her Account.
  3. Certain Services offered through CAARE Platform shall require specific consent from you. You will not be provided such Services unless you have provided your specific consent. The Services provided by CAARE or its Associates are subject to the terms and conditions of this Agreement and the other specific terms of services offered through CAARE Platform.


  1. CAARE’s unique business model provides you with location based service providers in a short span of time. To facilitate this, you hereby authorize CAARE to use the location based information provided by any of the telecommunication companies when you use the Application to avail the Service. The location based information will be used only to facilitate and improve the Services for you.
  2. If you use the Website / Application, you agree that information about your use of the CAARE Website / Application through your mobile telecommunication device may be communicated to us, and we may obtain information about your mobile carrier, your mobile device, or your physical location. By accessing the Website / Application using a mobile telecommunication device, you represent that to the extent you import any of your CAARE data to your mobile telecommunication device that you have authority to share the transferred data with your mobile carrier or other access provider. In the event you change or deactivate your mobile account, you must promptly update your CAARE account information to ensure that your messages are not sent to the person that acquires your old number and failure to do so is your responsibility. You acknowledge that you are responsible for all charges and necessary permissions related to accessing the application through your mobile access provider. Therefore, you should check with your provider to find out if our Website / Application are available and the terms for these Services for your specific mobile device.
  3. CAARE reserves the right to collect user data including name, contact information and other details to facilitate the Services or use of its Website / Application to avail Services.
  4. Compilation of user accounts and user accounts bearing contact number and e-mail addresses are owned by CAARE.
  5. In the case where the system is unable to establish unique identity of the user against a valid mobile number or e-mail address, the account shall be indefinitely suspended. CAARE reserves the full discretion to suspend a user’s account in the above event and does not have the liability to share any account information whatsoever.
  6. We may record your telephone calls to our call centers or to us.


  1. You acknowledge and agree that CAARE is only an intermediary between you and the Third Party Service Provider and that CAARE is neither a medical practitioner nor a pharmaceutical company or medicine provider and do not provide direct medical services. CAARE cannot in any manner be held responsible for any behavior, negligence, conduct, actions or inactions on the part of the Third Party Service Provider that you may use through the Services. If you have any complaint in relation to the Service provided then that dispute must be taken up with the Third Party Service Provider directly.
  2. CAARE will provide you with the Services through subcontracts with the third party (“CAARE Associates”),who may be verified by CAARE. In the process of delivering the Services, CAARE shall remain indemnified from any actions of the CAARE Associates.
  3. The Services may entail links to third party websites / applications that are neither controlled nor owned by CAARE. CAARE has no control over the content on such websites and therefore devolves itself of all the responsibilities for the text, software, scripts, graphics, photos, sounds, music, videos, audiovisual combinations, interactive features and miscellaneous materials you may come across / access through, or contribute to the service and the privacy policies, terms of service or practices of any third party websites / applications. Further, CAARE is not authorized to edit any third party’s content. By using the Services, you expressly devolve CAARE of all its liability arising from your usage of any third-party website / application.
  4. In order to provide Services to you, CAARE may use third-party software. If you try to separate the third party software from the Website / Application and then further use it any manner, which is inconsistent with the manner as enumerated in the third party software’s terms of use, is illegal or against public policy then you will be liable for the same according to the governing law and jurisdiction as mentioned in their respective terms of use and privacy policy. You also agree to indemnify CAARE to full extent for the said acts subject to the applicable laws.


  1. The Services are available only to persons located in India. All or any of the Services offered through CAARE may be temporarily unavailable or may not be offered to you, for various reasons which could include but not limited to your medical conditions, age, geographic limitations, or prohibition / restrictions under applicable laws or Policies or due to any technical faults or interruptions. Further, you should be aware that the CAARE Associate has the right to reject provision of the Services to you at any point of time as laid down in this Agreement.


  1. CAARE or its Associate, as the case may be, has the right to charge fees for the Services and the fees charged may differ from time to time. Please ascertain the fee prior to availing any Service. By availing the Services, you will have consented to pay the applicable fees for the Service availed by you.
  2. In case, CAARE, at any time under any circumstances feels, even after confirming fees that the fees shall be revised, CAARE reserves the right to revise the fees accordingly.


  1. Online payment of fees can be made by credit, debit card and net banking facility. These payments are not collected by CAARE directly but by the bank. The online payment system is provided by CAARE and its third party supplier/s. All prices quoted are in INR. CAARE reserves the right to change the fees at anytime. Your payment will be through merchant gateway facility of [●]. We cannot accept liability for a payment not reaching CAARE account due to you quoting an incorrect account number or incorrect personal details. Neither can we accept liability if payment is refused or declined by the credit/debit card supplier for any reason.
  2. If the card supplier declines payment, CAARE has the right but no obligation to bring the fact to your attention. You should check with your bank / credit / debit card supplier that payment has been deducted from your account. All payment details which are entered through this payment gateway are encrypted when the user making the payment, enters them. Communications to and from the service provider’s application are encrypted.
  3. CAARE shall not be liable for any failure by the user making payment of fees to properly protect data from being seen on their screen by other persons or otherwise, obtained by such persons, during the online payment process or in respect of any omission to provide accurate information in the course of the online payment process.
  4. CAARE does not store or keep credit card / debit card data in a location that is accessible via internet. Once a credit card / debit card transaction has been completed, all credit card/debit card data is moved off-line only to ensure that the credit card / debit card information received is not accessible to anyone after completion of the online transaction and to ensure the maximum security. CAARE uses the maximum care as is possible to ensure that all or any data / information in respect of electronic transfer of money does not fall in the wrong hands.
  5. CAARE shall not be liable for any loss or damage sustained by reason of any disclosure (inadvertent or otherwise) of any information concerning the user’s account and / or information relating to or regarding online transactions using credit cards / debit cards and / or their verification process and particulars nor for any error, omission or inaccuracy with respect to any information so disclosed and used whether or not in pursuance of a legal process or otherwise.


  1. To be followed as per the Cancellation and Refund Policy given on our Website / Application.


  1. Certain Services may require physical examination or contact with you. By availing such Services, it is deemed that you have provided your consent to the agent, employee, consultants or staff of CAARE and / or CAARE Associate to visit your premises and undertake necessary actions to perform the Service.
  2. This consent provided by you shall be valid for all the Services availed from CAARE at present or in the future. You have the right to withhold or withdraw your consent for any of the Services at any point of time and inform us of such withdrawal through e-mail or by contacting the customer care. Irrespective of such withdrawal of your consent, all dues outstanding for the Services availed shall be settled by / to you.
  3. You, hereby, represent and warrant that you have all necessary rights in and to all information you submit to CAARE and enter into Agreement and all of the information provided by you to CAARE to avail the Services is correct and updated. In addition, you also agree that any information you post in public areas of the Website / Application shall not:
  1. be fraudulent;
  2. infringe any third party’s copyright, patent, trademark, trade secret or other proprietary rights or rights of publicity or privacy;
  3. violate any law, statute, ordinance or regulation;
  4. be defamatory, libelous, abusive, threatening or harassing;
  5. be obscene, vulgar, profane, indecent or contain pornography, child pornography, or photographs of unclothed person(s);
  6. transmit content that encourages or provides instructional activities about illegal activities, in particular hacking or phishing;
  7. solicit other users to join, become members of, or contribute money to any online service or other organization, advocate or attempt to get users to join in legal or illegal schemes or plan or participate in scams involving other users;
  8. attempt to resell, redistribute, broadcast or transfer the information or use the information derived from the website in a searchable, machine-readable database;
  9. use the website to collect personal information about users of the website in violation of our privacy policy;
  10. use the website to collect personal information about users of the website in violation of our privacy policy;
  11. create liability for us or cause us to lose (in whole or in part) the services of our ISPs or other suppliers; or
  12. link directly or indirectly to any materials to which you do not have a right to link to or include.
  13. CAARE reserves the right (but not the obligation) to monitor all user postings and to remove any postings, which CAARE considers in our absolute discretion to be offensive or otherwise in breach of these terms and conditions or any applicable law or regulation.


  1. The Services shall be provided by the available representative of CAARE or the CAARE Associate, as the case may be.
  2. Drugs that are to be provided through CAARE would only be made available after the prescription of such medicines is uploaded. The prescription must be in accordance with Section 4 and Section 5 of The Information technology Act, 2000 read along with Rule 65 of The Drugs and Cosmetics Act, 1945. It is your duty to ensure that the prescription is from an authorized doctor and is not feigned. In case of any discrepancies, CAARE will not be liable for any such act of yours and you will bear the sole liability of the act.
  3. The drugs, including but not limited to the drugs mentioned under Schedule H, Schedule H1 and Schedule X will be given according to the laws provided under The Drugs and Cosmetics Act, 1940 and all the details necessary according to the said act must be complied with. CAARE will not be liable for any act which is not in accordance with the said act.
  4. In case of delivery of expired drugs, you should inform the CAARE Associates in a prescribed time. Any information received after this prescribed time would not be taken care of and CAARE would not be liable for the act.
  5. CAARE does not exercise any ownership, control or supervision over the CAARE Associates or their services. CAARE makes no representation or provides no warranty (express or implied) for the services offered through the CAARE Associate. Any claims, actions or inactions relating to the services availed from the CAARE Associate should be settled inter-se between you and the CAARE Associate. No consultations booked using Application is regulated or evaluated by CAARE administration. CAARE only acts as an aggregator and does due diligence check on the qualification of the CAARE Associate to the best of its ability before on boarding. The consultations conducted express the views and opinions of the CAARE Associate with respect to their patients. The consultations have nothing to do with the technology administrators, call center staff, or management staff and hence CAARE and its principals will accept no liabilities or responsibilities for the consultations made by CAARE Associate.
  6. Under no circumstances will CAARE be liable to you or your representative for any direct, indirect, incidental, special, punitive or consequential damages of any character that arise from your use of any of the Services provided by CAARE or CAARE Associate or any agent, employee, physician, consultant or partner of CAARE or CAARE Associate. The liability of CAARE, in any event, shall not exceed the total fees paid by you for availing the Services. By availing our Services, you acknowledge and agree to solely assume the risk of these limitations.
  7. To the fullest extent permitted by applicable law, in no event shall CAARE be liable to you for any damages resulting from any:
    • errors, mistakes, or inaccuracies of content,
    • personal injury or property damage, of any nature whatsoever, resulting from your access to and use of the Services including Website / Application ,
    • any unauthorized access to or use of our servers and/or any and all personal information stored therein,
    • any interruption or cessation of transmission to or from our servers,
    • any bugs, viruses, trojan horses, or the like, which may be transmitted to or through the services by any third party,
    • any loss of your data or content from the Services
    • any errors or omissions in any content or for any loss or damage of any kind incurred as a result of your use of any content posted, transmitted, or otherwise made available via the Services, whether based on warranty, contract, tort, or any other legal theory, and whether or not the CAARE are advised of the possibility of such damages,
    • your failure to keep your Account details secure and confidential,
    • loss or damage which may be incurred by you, including but not limited to loss or damage as a result of reliance placed by you on the completeness, accuracy or existence of any advertising, or as a result of any relationship or transaction between you and any advertiser or sponsor whose advertising appears on the Services. In no event shall CAARE be liable to you for any indirect, incidental, special, punitive, exemplary or consequential damages whatsoever, however caused and under any theory of liability, including but not limited to, any loss of profit (whether incurred directly or indirectly), any loss of goodwill or business reputation, any loss of data suffered, cost of procurement of substitute goods or services, or other intangible loss.


  1. You acknowledge that CAARE makes no express or implied warranty regarding the Services provided by CAARE / CAARE Associate / Third Party Service Provider. CAARE does not authorize anyone to make a warranty of any kind on its behalf.
  2. Any content on the Website / Application regarding the Services is general in nature, particularly any such content relating to medical conditions, wellness and their treatment, and shall not operate nor be construed to be, and is no substitute for the advice provided by a qualified and practicing expert / professional. There is no guarantee of completeness, accuracy, timeliness of such Content. You hereby acknowledge that any reliance upon any content shall be at your sole risk. CAARE does not guarantee that the Application is well-suited to your mobile device or that the contents of the Application and the Website are accurate, correct and free of viruses.
  3. All programs, services, processes, designs, software, technologies, trademark, trade names, inventions and materials comprising CAARE, and all Services offered by experts or others on CAARE Platform are wholly owned by CAARE. The copyright to CAARE as well as the intellectual property contained thereon vests wholly and completely in CAARE. Upon acceptance of this Agreement, CAARE authorises you to view or download a single copy of the material available on the Website / Application solely for your personal and non-commercial use.
  4. CAARE cannot and does not guarantee or warrant that files available for downloading through the Website / Application will be free of infection by software viruses or other harmful computer code, files or programs.
  5. The contents of the CAARE Website / Application , such as text, graphics, images and other material including software licensed by CAARE to permit users to access the CAARE Website / Copyright (“Content”) are protected by copyright under Indian laws, and title to the Content shall not pass to you or any other user. Unauthorized use of the Content may violate copyright, trademark, and other laws. None of the Content may be reverse-engineered, disassembled, decompiled, reproduced, transcribed, stored in a retrieval system, translated into any language or computer language, re-transmitted in any form or by any means (electronic, mechanical, photo-reproduction, recordation or otherwise), resold or redistributed.


  1. The user has the right to delete his Account and to de-register himself from the Website / Application. In order to do so you will have to notify us via email from the email id which you submitted during the registration process. Further, if the user is in violation with the terms & conditions of this Agreement, privacy policy or is found to be misusing the Services, then CAARE, may at any time, without any prior notice terminate a user’s access to the Website / Application. CAARE also reserves the right to terminate the Account of any user at any time at its sole discretion or if required by law.


  1. You, hereby, agree to indemnify and hold harmless CAARE from and against any and all claims, charges, demands, damages, liabilities, losses, expenses, and liabilities of whatever nature and howsoever arising (including but not limited to any legal or other professional fees and the costs of defending or prosecuting any claim and any loss of profit, goodwill, and any other direct or consequential loss) incurred or suffered by CAARE directly or indirectly by reason of:-
    • your use/misuse of or access to the website;
    • your violation of these terms and conditions;
    • any activity related to your Account (including negligent or wrongful conduct) by you or any other person accessing the Website / Application using your Account;
    • from any transaction you conduct as a result of the contact facilitated by the Website / Application;
    • from your property posted on the Website / Application; or
    • from your infringement of any intellectual property rights in any posting to or transmission via the Website / Application.
  2. from your infringement of any intellectual property rights in any posting to or transmission via the Website / Application.
    • any wrong medication or treatment quality being given by the practitioner(s), or any medical negligence on part of the practitioner(s);
    • any type of inconvenience suffered by the user due to a failure on the part of the practitioner to provide agreed Services or to make himself/herself available at the appointed time, no show by the practitioner, inappropriate treatment, or similar difficulties;
    • any type of inconvenience suffered by the user due to a failure on the part of the practitioner to provide agreed Services or to make himself/herself available at the appointed time, no show by the practitioner, inappropriate treatment, or similar difficulties;
    • cancellation or rescheduling of booked appointment or any variance in the fees charged;
    • any medical eventualities that might occur subsequent to using the Services of a practitioner, whom the User has selected on the basis of the information available on the Website / Application or with whom the user has booked an appointment through the Website / Application.


  1. You shall not, either during the period of use of the Website / Application or thereafter, except, in the proper course of your duties, divulge to any person whomsoever and shall use your best endeavors to prevent the unauthorized use, dissemination, publication or disclosure of any confidential information. You shall not either during the period of use of Website / Application or thereafter use the confidential information for your own benefit, or for the benefit of a third party, and will not permit such use, except with the prior, express written consent of CAARE.


  1. CAARE shall not be liable for any failure to perform any obligations under this Agreement, if the performance is barred or deferred by any event arising due to any cause beyond the reasonable control of CAARE and in such case our obligations under these this Agreement shall be suspended for so long as such event continues.


  1. Devices of Third Party Service Providers may be installed with location tracking software or technology. You acknowledge and agree that the location tracking feature is not free from defects and the information provided by it may not be precise. Your use of the location tracking feature is solely at your own risk and CAARE shall accept no responsibility or liability in connection with any such use of and/or reliance on such location tracking information by you.
  2. Any violation of this Agreement or any indecent action towards Third Party Service Provider will not be tolerated and shall attract prompt and punitive disciplinary action as per applicable laws enforced in India and including but not limited to termination of usage rights as well as legal action. In the event of termination, users will not receive any credit or payment or refund from CAARE. Without limiting CAARE of other remedies, you must pay CAARE for all fees owed to us and reimburse CAARE for all losses and costs (including any and all CAARE Associate time) and reasonable expenses (including but not limited to legal fees) related to investigating such breach and collecting such fees. In the event of termination, you will have no claim whatsoever against CAARE in respect of any such suspension or termination of your membership but you shall settle all dues owed to CAARE upon the termination
  3. You acknowledge that no joint venture, partnership, employment, or agency relationship exists between you and CAARE, as a result of your use of CAARE platform. You agree not to hold yourself out as a representative, agent or employee of CAARE.
  4. CAARE ’s performance under this Agreement is subject at all times to existing laws and legal process and nothing contained in this Agreement is in derogation of CAARE ‘s right to comply with law enforcement requests or requirements relating to a member’s use of CAARE or information provided to or gathered by CAARE with respect to such use.
  5. The content may contain typographical errors or other errors or inaccuracies and may not be complete or current. CAARE, therefore, reserves the right to correct any errors, inaccuracies or omissions and to change or update the content at any time without prior notice. CAARE does not, however, guarantee that any errors, inaccuracies or omissions will be corrected.
  6. In case you are the guardian representing a minor, please ensure you sign on the below clearly mentioning your relation to the patient and your signature binds you to taking full responsibility to acceptance of the terms and conditions of this Agreement mentioned on behalf of the minor.
  7. Any claim or controversy that arises out of or relates to this Agreement, or the breach of it, the same shall be referred to a person nominated by CAARE whose decision shall be final and binding upon the parties hereto. Such references shall be deemed to be a submission to arbitration in accordance with the provisions of the Arbitration and Conciliation Act, 1996.
  8. This Agreement shall be governed by the laws of India and in case of any dispute between you and CAARE, in relation to the Services, the Courts of Hyderabad shall have exclusive jurisdiction.
  9. In accordance with Information Technology Act 2000 and Information Technology (Intermediaries Guidelines) Rules, 2011 made there under, the contact details of the Grievance Officer are provided below in order to contact him when you have some problem or grievance with respect to the Services of the Website:

Attn: Chandramouli

Email: [contact@caarefoundation.org]